Privacy Policy

1. Who we are

LendCore is a multi-microlender management platform operated by Nei Shot WebX. This privacy policy explains how the platform collects, uses, stores, and protects personal information provided by microlender operators, their staff, and borrowers who use services offered through the platform.

2. Information we collect

We collect information that is necessary to operate the platform and deliver services to microlenders and their customers. This may include:

• Contact details such as name, email address, and phone number
• Business registration and licensing details for microlenders
• Identity documents, proof of income, bank statements, and proof of residence submitted by loan applicants
• Financial information related to loan applications, affordability assessments, and repayment records
• Usage data such as login activity, browser type, and device information

3. How we use your information

Personal information is used to:

• Process and manage loan applications on behalf of participating microlenders
• Verify identity and assess affordability as required by lending regulations
• Detect and prevent fraud, forgery, and misrepresentation
• Maintain compliance records and audit trails
• Communicate with users about their accounts, applications, and platform updates
• Improve the platform and its features

4. Data sharing

We do not sell personal information. Information may be shared with:

• The specific microlender to which a borrower has applied
• Credit bureaus where required for affordability checks
• Payment service providers for loan disbursement and repayment collection
• Regulatory authorities where required by law

5. Data security

We use industry-standard security measures including SSL encryption, access controls, audit logging, and secure infrastructure to protect personal data. Access to sensitive information is restricted to authorised personnel only.

6. Data retention

Personal data is retained for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and support regulatory requirements. Borrower records are retained in line with applicable financial services regulations.

7. Your rights

You have the right to request access to, correction of, or deletion of your personal information, subject to legal and regulatory requirements. To exercise these rights, contact us using the details below.

8. Contact

For privacy-related enquiries, please contact us at privacy{{ config('lendcore.central_domain') }}.